Frequently Asked Questions
Everything about booking, paying, cancelling and our advocates. Search below or pick a topic.
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Booking
Consultations, time slots and how an advocate is assigned.
How do I book a lawyer?
Choose a consultation or legal service in the right practice area, pick phone, video or in person and a time, describe your matter and confirm. A verified advocate who practises in that area takes it up. You can also open an advocate’s profile and book them.
What time slots can I book?
Consultations can start every 30 minutes from 7:00 AM to 8:30 PM, on today or any of the next 7 days.
Do I need to be in the same city as the advocate?
No. Phone and video consultations work from anywhere in India. For an in-person consultation, choose an advocate near you.
Do I need an account to book?
Yes. Log in with your email (we send a one-time code) or with Google. Your bookings, documents and wallet are kept in your account.
What if no advocate is free for my slot?
We keep looking until 60 minutes before your slot. If nobody is free by then, the booking is cancelled for free and any online payment is refunded in full.
Fees & payment
Professional fees, government charges and how to pay.
Are government and court fees included?
No. Prices are the professional fee. Government fees, stamp duty and court fees depend on your matter and state and are paid separately; each service lists them.
How can I pay?
Pay online when you book (UPI, card, net banking and wallets through Razorpay).
Is there a time limit to pay online?
Yes. A booking that is not paid within 30 minutes is dropped. Nothing is charged.
What is the LawConnect wallet?
Your wallet holds money LawConnect owes you, such as a refund that could not go back to your bank. It is used on your next booking.
Cancellation & refunds
When you can cancel and getting money back.
Can I cancel my booking?
Yes, from My Bookings. It is free within 2 hours of booking. After that a fee of 20% of the fee may apply, up to ₹199. A consultation that has started cannot be cancelled.
What if the advocate cancels or declines?
We look for another verified advocate for your slot. If nobody can take it, you get a full refund.
How do I get my money back?
Online payments are refunded to the same UPI, card or bank, minus any cancellation fee. Banks usually show it in 5–7 working days. If a refund to your bank fails, it goes to your LawConnect wallet at once.
Advocates & privacy
Verification, confidentiality and joining LawConnect.
Are LawConnect advocates verified?
Yes. Advocates upload their Bar Council enrolment certificate, a government ID and a photo, and our team checks the enrolment before they can take bookings. You can rate your advocate after each booking.
Is what I share kept confidential?
Yes. Your matter and documents are visible only to you, your advocate and support staff when you ask for help. We never show them publicly.
Is LawConnect a law firm?
No. LawConnect is a technology platform that connects you with independent advocates. Legal advice comes only from the advocate you consult.
How can I join LawConnect as an advocate?
Sign up on the Join as an Advocate page with your Bar Council details, practice areas and documents. Once verified, you set your hours and start getting bookings.
Still have a question?
Write to us at [email protected] and we will get back to you.