01About these terms
LawConnect is an online platform where clients book consultations and fixed-price legal services with independent advocates enrolled with a State Bar Council. These terms apply to everyone who uses LawConnect. By creating an account or making a booking, you agree to them and to our Privacy Policy and Cancellation & Refund Policy.
02Words we use
| LawConnect, we, us | The LawConnect platform. |
|---|---|
| Client, you | A person who books a consultation or service on LawConnect. |
| Advocate | An advocate enrolled with a State Bar Council, verified by LawConnect, who takes bookings. |
| Booking | One or more services with a chosen consultation mode, date and start time. |
| Professional fee | The price shown for a service. It does not include government, stamp duty or court fees. |
| LawConnect wallet | The balance in your account, such as refunds that could not go back to your bank. |
03We are not a law firm
LawConnect is a technology platform. It is not a law firm and does not give legal advice. An advocate-client relationship exists only between you and the advocate you consult, who is responsible for their advice. In line with the Bar Council of India Rules, advocates on LawConnect do not advertise or solicit work; their profiles show information they share about their practice for clients who are looking for an advocate.
04Your account
- You must be 18 or older and give true details, including a working email address and mobile number.
- Keep your login codes private; you are responsible for bookings made from your account.
- One account per person. We may suspend an account used for fraud, abuse or fake bookings.
05Bookings
- Consultations can start every 30 minutes, 7:00 AM to 8:30 PM, today or on any of the next 7 days.
- When you book, describe your matter honestly and completely enough for the advocate to prepare. A booking is confirmed once it is placed, or for online payment once it is paid. We then assign a verified advocate who practises in that area, or the advocate you chose if they are free.
- If no advocate is free by 60 minutes before your slot, we cancel the booking for free and refund any online payment in full.
- A booking set to pay online that is not paid within 30 minutes is dropped.
06Fees and payment
- Fees are in Indian Rupees and shown on each service before you book. The total, with any discount, is shown before you pay.
- Government fees, stamp duty, court fees and other official charges are not included and are paid separately; each service lists them.
- Online payments are processed by Razorpay (UPI, card, net banking, wallets). Card details never reach LawConnect.
- Coupons follow the conditions shown with them, one coupon per booking, and cannot be exchanged for cash.
07Cancellation and refunds
Cancellation is free within 2 hours of booking. After that, a fee of 20% of the fee (up to ₹199) may apply. A consultation that has started cannot be cancelled. If the advocate declines or cancels, you get a full refund. The full rules are in our Cancellation & Refund Policy, which is part of these terms.
08Your consultation
- Be available at the booked time on the phone number or video link, or at the advocate's chamber for an in-person consultation.
- Share the documents the advocate needs. You are responsible for the accuracy of what you share.
- Treat advocates with respect. An advocate may decline or stop a consultation if they are treated badly or asked to do something unlawful or unethical.
- Any further work (such as filing a case or appearing in court) is agreed directly with the advocate and may be quoted separately.
09Advocates
Advocates register with their Bar Council enrolment details and documents, which our team checks before they can take bookings. They must keep their details accurate, follow the Bar Council of India Rules, keep client information confidential and handle each matter with care.
An advocate who cancels an accepted booking after the first 59 seconds may be charged a penalty of ₹100, taken from their LawConnect wallet. When an advocate cancels, we look for another one for your slot.
10Ratings and reviews
After a completed booking you can rate and review your advocate. Reviews must be honest, about your own experience and free of abuse, personal data or advertising. We may hide or remove those that are not. Ratings reflect clients' opinions and are not an endorsement by LawConnect.
11What is not allowed
- Fake bookings, false details or using someone else's account or payment method.
- Harassing, threatening or discriminating against advocates, clients or our team.
- Asking for help with anything unlawful.
- Trying to break, scrape, overload or misuse the site.
12Our responsibility
We work to keep LawConnect available and accurate, and we check every advocate's enrolment, but we cannot guarantee the outcome of any legal matter or that the site will always be free of errors. Advocates are independent professionals responsible for their advice. To the extent the law allows, our liability for a booking is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
13Law, changes and contact
These terms are governed by the laws of India. We may update them as LawConnect changes; the date at the top shows the latest version. For questions or complaints, use the contact form or write to [email protected].